Launch of Network Consultations on Complaint Process

Dear all,

The Safe Core Team and Governing Body are happy to share with you a draft working procedure for handling complaints submitted, as foreseen by the Welfare Policy and the Policy on Safeguarding Safety and Dignity in EYP.

The Working Procedure has been elaborated based on practice in the past months, reflections of the SCT, discussions with members and NCs, and meetings with experts in the field (e.g. Support Center for Assault in the Netherlands, HR focal point for complaints within the European Commission).

We would be grateful to have your input and thoughts on the draft working procedure, as well as the draft complaint form by September 27th. Please do so either by commenting in the documents or by getting in touch with Maria Manolescu at